Defuse Behaviour Solutions operates under clear, documented policies aligned with the NDIS Practice Standards. Copies of our key policies are available below for participants, families and support coordinators.
How Defuse Behaviour Solutions welcomes, manages and resolves feedback and complaints, and how to escalate a concern to the NDIS Commission.
View policy (PDF)How incidents are identified, reported, recorded and reviewed, including reportable incident obligations to the NDIS Commission.
View policy (PDF)How personal and sensitive information is collected, used, stored, disclosed and disposed of, in line with the Australian Privacy Principles.
View policy (PDF)Get in touch directly, or use the Feedback & Complaints page to raise something specific.
Feedback & Complaints